CHANGES

  1. You can change the size and model of the product purchased as long as there is stock available. The deadline for any change is 15 days since you receive the email confirming we sent your order or pre-order to your address. To make a product change you should:
  2. Send us an email at eshop@micuir.com with the order number and the change you wish to make.
  3. Or come to our Showroom in Madrid,

MICUIR

Calle Claudio Coello 90

CP 28001 Madrid

Monday to Friday from 11 to 8.30 and Saturdays form 11 to 15 and from 17 to 20.30.

The product you wish to change should be returned in its original packaging (including box and cotton bag).

The product must not be used. Indicate the sender name, the order number and the address in a visible area of your parcel which must be send to:

MICUIR

Calle Claudio Coello 90

CP 28001 Madrid

Monday to Friday from 11 to 8.30 and Saturdays form 11 to 15 and from 17 to 20.30.

*We suggest you that the cheapest and most economic way to send us the product you wish to change is to go to a “Correos” post office if you are sending it from Spain

Once we receive the product that you wish to change in our Showroom, we will send you an email confirming the reception of your parcel and we will send you the new product at the address that you indicate us without any additional charges if it is in the Spanish Peninsula or Portugal.

*For internationals deliveries, the customer must face the delivery costs.

NB: Please bare in mind that until we receive the product you send to our showroom it is under your responsibility.

*If you wish to make a change for a different product with a different price, we will either charge you or refund you the difference in price.

SALES RETURNS

To make sales returns , you should follow the next instructions:

Please send us and email at eshop@micuir.com indicating the reason for the sale return and the order number that you will find in the order confirmation email. The deadline for any sales return is 15 days from the reception of the email that confirms we sent your order or pre-order to your address.

Send us the product that you want to return to our Showroom. The product should be returned in its original packaging (box and cotton bag included). The product must not be used. Indicate the sender name, the address and the order number in a visible area of your parcel and send it to:

MICUIR

Calle Claudio Coello 90

CP 28001 Madrid

You can also make the sales return directly in our Shop
Opened from:
Monday to Friday from 11am to 20pm.

We suggest you that if you are sending it from Spain, the cheapest and most economic way to send us the product you wish to change is to go to a “Correos” post office.

Once we have checked the product you wish to return (the products must be in perfect conditions and unused) you will receive a confirmation email, indicating the amount of the refund minus the delivery costs.

Please bare in mind that it depends of your banking institution the time it takes to receive the refund in your account.

NB: Please bare in mind that until we receive the product you send to our showroom it is under your responsibility.

*Micuir reserves the right to refuse the sales returns communicated or sent out of the deadline fixed, or products that we don’t find in unused conditions.

If you have any doubt, please don’t hesitate to contact us: eshop@micuir.com

WARRANTY

Micuir only sells items in perfect condition, we check the quality in every product. If under exceptional circumstances you receive a pair of shoes or a hand bag with any production fault, please contact us: eshop@micuir.com.

Micuir products are warranted for a period of 72 h from the date of purchase under the terms and conditions of this warranty. Micuir warranty covers material and manufacturing defects existing at the time of the purchase. The warranty only comes into force if the customer provides the receipt of the purchase or the email of the order.

This Micuir warranty does not cover:
– normal wear and aging of the product.
– any damage on any part resulting from abnormal/abusive use, lack of care, negligence, accidents.
– indirect or consequential damages of any kind resulting from e.g. the use.

GIFT CARD

Choose the amount you wish to give between 10.00 euros and 500.00 euros. The Micuir gift card can be redeemed both online and in our showroom. In the online store, you must include the card number before finalizing the purchase.