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Warranty and gift card

 

WARRANTY

  1. If the Product is defective and/or does not conform to the manufacturer's specifications, the Customer may choose to replace or repair the Product free of charge.
  2. MICUIR's products are made of leather in a handmade way, for this reason they can often present the characteristics and variations of the natural materials that are used in their manufacture, which will not have the consideration of defects or defects. 
  3. MICUIR will proceed to replace or repair the product, provided that:
    • The Customer shall inform MICUIR in writing of the existence of the defect by email to [email protected]. All products available at Micuir have a warranty period of three years. In case of dissatisfaction with the products received due to a manufacturing defect, the customer is entitled to a free exchange for another item of similar characteristics and equal value. The warranty does not cover damages caused by normal use, negligence, blows, manipulation or improper use of the products. It is essential the presentation of the purchase receipt to execute the right of warranty.
    • Upon receipt of the customer's email explaining the defect or problem with the product in question, MICUIR will carefully examine the returned product and, within a maximum period of seven (7) working days, will inform you by email if it considers that it proceeds to the replacement of the product, determining, if so, how to proceed to carry out the return of the product.
    • The replacement of the product shall be carried out as soon as possible and in any case within the deadlines and by the means specified in point 7 above.

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GIFT CARD

Choose the amount you wish to give away between 25.00 euros and 250.00 euros. 

Micuir's gift card can be redeemed both online and in our store at C/ Claudio Coello 90 cp 28006 Madrid. 

In the online store, you must include the card number before finishing the purchase in the corresponding section.

All you have to do is enter the gift card coupon that was sent to you by email to redeem your gift card for payment of the product added to the shopping cart. The discount for the value of the gift card will be applied at the end of the order.

The gift card has an expiration period of 1 year from the time of purchase.